RETURN POLICY
Please note: All sales are final at T Carolyn Fashions.
Due to the nature of the product we sell, we are unable to accommodate any returns,
refunds, exchanges or cancellations. This return policy is a standard in the formal
wear industry whether the store is online or is a traditional retail store.
We advise that you read the return policies carefully of other websites that sell formal
dresses, especially the Special Order section of those sites. Some online retailers’
policies are misleading regarding returns. At T Carolyn Fashions, we value our
customers and that is why we provide a link to our return policies on each
product page.
All international purchases are final.
All sale and clearance purchases are final.
Choosing Your Size
Please measure carefully following the instructions on the Size Chart page.
There is a link on each product page to the Size Charts.
If you are between sizes, it is best to choose the larger size. A dress can
always be taken in but can be difficult if not impossible to let out.
Because we cannot be responsible for the accuracy of the measurements taken
and the size selected, we are unable to accommodate any returns, refunds,
exchanges or cancellations for ordering an incorrect size.
If you have any questions regarding size, please call us at
281-257-2000 Tuesday – Saturday 10:00 AM – 6:00 PM.
Inspection of Merchandise and Returns
All of our merchandise is inspected before it is shipped from our distribution center.
Each manufacturer also inspects it before it is shipped to our facilities.
When we receive your dress from the manufacturer, we inspect that is free from
defects and that it is the correct size and color that you ordered. If any defects
are found, we arrange for the manufacturer to send a replacement immediately.
In the unlikely event that your dress makes it past our inspection process with
manufacturer defects or it is damaged in shipment, it can be returned for
Replacement Only. You must contact us at 281-257-2000 during business hours
within 24 hours of receiving the item for a Return Authorization number and
instructions for shipping. Return Authorization numbers must be clearly marked
on the outside of the box and the box must be postmarked within two business
days after a return authorization has been issued.
Our returns department will refuse any items returned without a
return authorization number. Any item returned that has been altered or
damaged in an obvious attempt to "create a defect"
in an attempt to return the item will be refused for return.
SHIPPING
Please choose the appropriate level of service you prefer.
We use UPS as our shipping service.
Shipping time varies depending on the level of service you choose.
Merchandise that is in stock and is ordered before 1p.m. ships the same day.
Shipping dates of all other merchandise will be provided by the next business day.
UPS does not ship to P.O. Boxes.
Please provide a physical street address for shipping.
Tracking information will be sent to your email address when your items
ship from our Distribution Center. T Carolyn Fashions ships from the Texas area.
Transit times are different for each area of the country. If you are concerned about how
quickly you will receive your order after it leaves our Distribution Center, we recommend
you upgrade the level of shipping service.
Sales Tax
According to Texas Tax Law, Sales Tax will be charged to Texas residents for all
appropriate merchandise. This includes long dresses.
Sales Tax is collected at the rate of 8.25%.
Texas residents should refer to the website for the
TX Department of Revenue if there are any questions
regarding the collection of tax.
Availability
Please provide us your actual wear date so
that we can be certain that your Dress will arrive in time.
Inventories change quickly and we recommend that you do not hesitate to place
an order once you have selected your dress.
Of course, if your Dress is not available by your Dress Wear Date, your credit card
will not be charged and we will notify you immediately through e-mail. On Business
Days (Tuesday - Saturday), this process takes two to three hours while we check
inventories at several warehouses. This process can be delayed on the weekends
because some manufacturers are not always open.
Please read the Dress Wear Date section below for more information about how your
Dress Wear Date is used to process your order.
If your dress is not available, we will notify you with any alternatives in
size or color. Again, your credit card will not be charged until the selections
you make are available.
Dress Wear Date
Dress Wear Date refers to the date that you are wearing the dress you have selected.
It is important to give us the actual date you will wear the dress so that we can
be certain that you will receive your dress in order for you to have enough time
for alterations that you might need.
We are aware that most dresses will need to be altered slightly. For that reason, any
orders that we are unable to ship so that you will receive the dress at least one week
before the wear date you provide, will require your authorization to process and your
credit card will not be charged until we obtain your authorization.
In the event that this does occur, we will contact you by phone and email to give you
the shipping date and offer you the chance to upgrade the shipping or cancel the order.
Any orders that we are able to ship so that you will receive the dress at least two
weeks before the wear date you provided, will be processed immediately
and your credit card will be charged.
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